Unfortunately, we can’t adjust or cancel an order after it has been placed. Please send an email to our team at hello@prendocoffee.com as soon as possible with your order concern, and we will do our best to resolve the issue.

If your order has been placed, please contact our team at hello@prendocoffee.com. If you need to update your address before purchasing from us, log in to your account, and select ‘Address’ to access your current address and change it.

Please contact our team at hello@prendocoffee.com. We will implement an immediate fix to ensure that the correct order or replacement is shipped to you as soon as possible.

Our roasting facility operates Monday-Friday (excluding select holidays).

Due to our production capability, we currently try to ship all online orders the day after it is ordered, but can guarantee it will be shipped between Wednesday-Friday. You can expect your order in 3-5 business days after placing your order.

All coffee orders are freshly roasted-to-order, meaning we roast and ship your coffee the same day.

Our roastery is located in Charlotte, North Carolina.

The subscription orders ship out on the next production day after the purchase (M-F).

All subscription orders auto-renew on your selected scheduled date.